2 Scoop Guarantee
Don’t like the product within 2 scoops? Get your money back!
We understand that trying new supplements sometimes carries some uncertainty. Perhaps you’re not sure about a new flavour, or you just bought the wrong product.
Even if your product is opened, within 2 scoops (or 2 serves) if you’re not happy with it, you can send it back for a full money-back guarantee! We’ll even arrange the return shipping for you so there is no additional cost to you!
Prior to issuing a refund (or replacement), we will just need to receive the item back to ensure that sufficient product remains.
Simply contact us by email, phone, chat or visit us in-store within 30 days of receiving your order that was placed directly with us online through our website, over the phone or in-store. Our 2 Scoop Guarantee is subject to our standard terms and conditions.
We will always go the extra mile to ensure that any problems outside our "2 Scoop Guarantee" are rectified as quickly as possible. Whenever a problem is incurred that is not your fault, we will be happy to arrange return shipping (if applicable) and the shipment of any replacement goods to you to avoid any further cost and inconvenience. All you need to do is contact us so we can jump on it as quickly as possible.
Here's what we will do in certain situations:
- Your item has been damaged/lost in transit (we'll replace it)
- Incorrect goods received (although rare, we'll ship off the correct item)
- A problem with the actual product or anything else (we'll do what is necessary to fix things for you!)
So we can fix things quickly for you, please let us know of any issues within 48 hours of receiving your goods. In certain situations we may ask for a photograph (for example if the product is damaged in transit, so we can take it up with the delivery company to avoid future issues).
If you do receive an incorrect product, please do not open the actual product so we can arrange a resolution quickly.
In a nutshell, we work really hard on keeping you happy. So if a problem arises, just contact us and we'll do our very best to fix it!
Get a $5 coupon to use on your first order!